Case Study: InHouse-Support cuts technician onboarding from months to half a day with NinjaOne

Why InHouse-Support Switched from Kaseya to NinjaOne

InHouse-Support, a Canada-based MSP managing 1,300 endpoints, was hampered by its previous tools (Kaseya VSA and BMS): complex, unintuitive workflows, unreliable Windows patching, and long support delays made onboarding new technicians slow and operations inefficient. The team evaluated alternatives looking for an easy-to-use RMM and better vendor support and turned to NinjaOne and its NinjaOne RMM product.

InHouse-Support switched to NinjaOne after a brief demo and trial; NinjaOne’s cloud-native RMM and responsive support team delivered an intuitive UI, one-click device onboarding, and knowledgeable assistance. With NinjaOne, technician onboarding dropped from roughly a month to half a day, support responses often come within an hour, and the MSP now manages its 1,300 endpoints more efficiently.

InHouse-Support

Ben Estephan

President