Case Study: GSDSolutions achieves 90% fewer recurring tickets and rapid client onboarding with NinjaOne

Why GSDSolutions Switched to NinjaOne from Atera

GSDSolutions, a Mountain View MSP managing about 1,200 endpoints, needed an RMM that fit a lean operations model: fast, reliable remote control, consistent patching, clear documentation and support, and non‑disruptive remote management. After finding Atera’s remote control, patching, and support insufficient, GSDSolutions chose NinjaOne and its NinjaOne RMM to meet those needs.

NinjaOne delivered automated patch management, fast remote‑control integrations (remote CLI/PowerShell, file explorer, task manager), easy agent onboarding and deployment, and policy-driven automation. Using NinjaOne, GSDSolutions can onboard a standard client in as little as five minutes, automate repetitive fixes, and cut printing‑related tickets by 90%; the platform also simplified compliance reporting and freed technicians to focus on higher‑value work.

GSDSolutions

Mark Andres

Director of IT Services