Case Study: Computer Technology Solutions achieves faster technician onboarding and reliable Windows patching with NinjaOne

Why Computer Technology Solutions Switched from Connectwise Automate to NinjaOne

Computer Technology Solutions, an MSP in North Mankato managing about 2,000 endpoints with a 15-technician team, struggled after a lengthy, frustrating rollout of Connectwise Automate. The platform’s complexity, outdated interfaces, proprietary scripting and inability to reliably push Windows updates created high management overhead and a steep learning curve. Searching for a simpler RMM, CTS evaluated and adopted NinjaOne (including NinjaOne Professional and NinjaOne Network Management) to replace Automate.

NinjaOne was deployed quickly — CTS says NinjaOne support had them fully running in 30–60 minutes — and delivered reliable Windows patching, fast remote access and easy scripting/automation. Technicians now write and deploy scripts in as little as five minutes, onboard new hires with a 5–10-minute tool walkthrough, automate updates and scheduled tasks across devices, and avoid hiring a dedicated RMM manager. The switch to NinjaOne improved technician efficiency, reduced frustration, and resolved the operational issues CTS experienced with Connectwise.

Computer Technology Solutions

Lorenzo Kopari

Service Manager