Case Study: Westcare Clinic achieves 60% cost reduction and 50% faster ticket resolution with NinjaOne

Westcare Clinic Leverages NinjaOne to Cut Costs and Boost Productivity

Westcare Clinic, a 100-endpoint healthcare provider in Lakewood, WA, needed a HIPAA-compliant, easy-to-use, and cost-effective way to automate manual daily IT tasks so its small team could focus on web, marketing, and clinical work. Westcare Clinic selected NinjaOne for endpoint management and patch management, including a SentinelOne integration, to address limited bandwidth and the need for faster, more secure device management.

NinjaOne was rolled out in two weeks and brought endpoint management in-house with automation and remote access via a single dashboard. The result: new device deployment dropped to 15 minutes (from days), ticket resolution time improved by 50%, overall business costs fell by 60%, the team regained 30% of their day for non-IT projects, and additional hires were avoided—demonstrating clear measurable impact from NinjaOne.

Westcare Clinic

Emmy Tran

IT Director