Case Study: Seraphine achieves a 50% boost in IT efficiency with NinjaOne

Seraphine Boosts Efficiency by 50% with NinjaOne

Seraphine, an award-winning maternity fashion brand with nine stores and a growing e-commerce business, faced a fragmented IT stack that hampered endpoint security and day-to-day device management. Managing multiple vendors (Action1, DW Service, Microsoft Intune, PRTG, etc.) left gaps like missing remote chat, poor documentation, and manual reporting, creating slow ticket resolution and inefficiencies; Seraphine turned to NinjaOne for Endpoint Management and Patch Management to consolidate tools.

NinjaOne deployed its agent across Seraphine’s 450 endpoints within two weeks, bringing remote access, automatic documentation, patching, reporting, and integrations into a single platform. As a result, NinjaOne helped Seraphine reduce average ticket resolution time by 15%, cut security reporting time by 30%, and make the IT department about 50% more efficient.

Seraphine

Darwish Baganian

Infrastructure and IT Security Manager