Case Study: Quality Network Solutions scales rural school IT support with NinjaOne

Quality Network Solutions cuts on-site visits by 20% with NinjaOne

Quality Network Solutions, an MSP focused on serving rural K-12 schools, was overwhelmed by demand, receiving up to 1,200 daily help desk tickets. Their open-source and home-built tools could not efficiently manage 26,000 endpoints without adding significant headcount. They turned to NinjaOne for a scalable remote monitoring and management (RMM) solution.

By deploying NinjaOne, Quality Network Solutions gained reliable remote access and autonomous patch management. This allowed them to resolve tickets up to five times faster, reduce on-site visits by 20%, and cut patch cycles from one week to two days. The solution from NinjaOne enabled them to handle massive ticket volumes without adding staff, providing faster and more confident support to over 200 school districts.

Quality Network Solutions