Case Study: Hogan Technology achieves zero technician administrative burden and faster support with NinjaOne

Partnering with NinjaOne Enhanced Efficiency for Hogan Technology

Hogan Technology, a managed service provider in Easthampton, MA supporting roughly 1,000 endpoints, faced a slow, clunky RMM (ConnectWise) with poor remote access, unreliable patch reporting, and an inflexible annual billing model. Seeking a better RMM and patch management solution, Hogan Technology chose NinjaOne to replace their legacy tooling and restore technician productivity.

NinjaOne fully migrated all 1,000 endpoints in 30 days with no client disruption, deployed agents and remote access to reduce technician travel by about 20 hours per month, and delivered accurate, automated patch management and reporting. NinjaOne’s platform and flexible billing eliminated administrative burden for technicians (reported as 100% removed) and removed wasted software costs, improving efficiency and support quality for Hogan Technology.

Hogan Technology

Sean Hogan

President