Case Study: Philadelphia Museum of Art achieves 100+ hours saved annually and 95% endpoint cost reduction with NinjaOne

NinjaOne Ticketing saves Philadelphia Museum 100 hours per Year

The Philadelphia Museum of Art faced rapid expansion in 2023 and needed a cost‑effective, easy-to-use way to manage roughly 1,000 endpoints. IT Director John Lock moved endpoint management in‑house to replace complex legacy MSP tools and selected NinjaOne, using its Endpoint Management and Ticketing capabilities to streamline helpdesk operations and device support.

NinjaOne deployed a cloud‑native platform that combined ticketing, remote access, patching and automation in a single pane of glass. The museum now saves over 100 hours per year on ticket handling, avoided hiring a replacement after a team departure, and dramatically cut outsourcing spend (case highlights note a 95% reduction in endpoint management costs and a NinjaOne subscription far below prior monthly outsourcing fees).

Philadelphia Museum of Art

John Lock

IT Director