Case Study: City of North Adams achieves $20,000 annual savings and reclaims 20 hours/month with NinjaOne

NinjaOne Saved the City of North Adams $20,000 and Hours in Manual Labor

The City of North Adams, MA, a small local government serving about 13,000 residents across 26 public facilities, faced aging devices, limited budgets and staffing, and a patchwork of clunky management tools that made device upkeep difficult. IT Director Mark and IT Manager John sought a lightweight, easy-to-use replacement for their previous remote tools and adopted NinjaOne’s Endpoint Management and Patch Management platform to consolidate their tech stack.

NinjaOne delivered faster remote access, an intuitive device search dashboard, and responsive customer support, improving visibility and control across ~200 endpoints. The City reports measurable impact from NinjaOne: $20,000 annual software cost savings, roughly 20 hours saved per month (about 5 hours per week) in manual tasks, and noticeably improved device performance and IT efficiency.

City of North Adams

Mark

IT Director