Case Study: Citrus Motors achieves 40 hours/month time savings and 80% fewer helpdesk calls with NinjaOne

NinjaOne Reduced the Number of Helpdesk Calls Citrus Motors Receives by 80%

Citrus Motors, a long-established automotive dealer in Ontario, CA with 250 endpoints, struggled with a fragmented IT stack—WSUS, LogMeIn, SolarWinds and Spiceworks—that made endpoint management, patching, and inventory time-consuming and unreliable. The IT Director sought a single solution and selected NinjaOne’s Endpoint Management to consolidate tools, improve visibility, and simplify operations.

NinjaOne was deployed across the network in about three weeks and introduced automations, remote access, automatic reboots, and a robust software inventory. As a result, Citrus Motors saved 40 hours a month in manual tasks, reduced helpdesk calls by 80%, cut issue resolution time by 89%, and recovered 15 unaccounted-for devices—enabling a one-person IT team to maintain high service levels.

Citrus Motors

Phil Collett

IT Director