Case Study: City of Sarnia achieves 90% faster patching and major IT efficiency gains with NinjaOne

NinjaOne Modernizes the City of Sarnia’s IT Department

The City of Sarnia, a Canadian municipal government responsible for 85+ connected sites and roughly 1,000 endpoints, faced outdated infrastructure, unpatched and end-of-life software, manual deployments, and no software inventory as it pushed to modernize its IT. To address these challenges, the city chose NinjaOne’s unified IT operations platform, using its endpoint management, patch management, and ticketing capabilities.

NinjaOne delivered full endpoint visibility via software inventory and security integrations and automated patching and remediation. As a result, NinjaOne reduced patch time by 90%, improved ticket response time by 70%, and cut helpdesk tickets by 30%, while providing the reporting needed for cyber insurance and boosting technician productivity and user satisfaction.

City of Sarnia

Shawn Southern

IT Infrastructure & Security Architect