Case Study: Concord IT unifies its IT stack, boosts security, and saves 10 hours/week with NinjaOne

NinjaOne Fills Security Gaps and Unifies Concord IT’s Network

Concord IT, an Australian MSP managing about 300 endpoints, faced operational and security gaps from an outdated RMM (Syncro) that had unreliable scripting, slow updates, poor reporting, and weak PSA integrations. Seeking a compliant, scalable RMM and patch management solution, Concord IT evaluated and moved to NinjaOne to replace fragmented tools and meet industry security standards.

NinjaOne delivered a fast two-week migration with zero client disruption, consolidating five legacy solutions and integrating smoothly with HaloPSA for automated ticketing and workflow. As a result, Concord IT regained security compliance, eliminated manual setup by scheduling scripts from NinjaOne’s library (saving about 10 hours per week), and benefited from improved support, unified patch and endpoint management, and reduced administrative and supply-chain risk.

Concord IT

Andrew Dent

IT Director