Case Study: StellarVista Credit Union achieves 90% reduction in technician travel and modernizes patch management with NinjaOne

NinjaOne Builds a Centralized IT Strategy for StellarVista Credit Union

StellarVista Credit Union, a Canadian financial services firm with about 200 endpoints, faced an outdated IT environment and no centralized strategy: remote support was limited to VNC, Windows patching was inconsistent, and technicians spent hours driving to distant branches (up to 150 km) to fix minor issues. Systems Administrator Jer Ratcliffe evaluated remote monitoring and endpoint management options and selected NinjaOne for its endpoint management and patch management capabilities to gain visibility, automation, and centralized control.

NinjaOne’s cloud-native RMM and patch-management solution was deployed to automate updates, run scripts, and support remote troubleshooting, enabling a fast shift to remote work during the pandemic. The results: NinjaOne eliminated roughly 90% of technician travel time, a new technician was productive after about one hour of training, and centralized patching significantly reduced vulnerabilities and ensured endpoints remained operational—delivering measurable time and cost savings for StellarVista Credit Union.

StellarVista Credit Union

Jer Ratcliffe

Systems Administrator