Case Study: Cloud4x achieves 95% faster onboarding and the equivalent of two extra technicians with NinjaOne

NinjaOne a Force Multiplier for Cloud4x Enterprise Systems

Cloud4x, an Australian managed services provider founded in 2015 that supports about 2,150 endpoints, needed to differentiate by solving complex IT problems other MSPs couldn’t. As their client footprint and engineering team grew, they outgrew their previous RMM (Atera) and adopted NinjaOne’s cloud-native RMM for its feature maturity, ease of implementation, and rapid migration—moving platforms in days to weeks rather than the expected six months to a year.

Using NinjaOne’s RMM and powerful scripting/automation engine, Cloud4x automated Windows builds, device configuration, custom app installs, validation, automatic remediation, and ticketing (including hourly OpenVPN checks and fixes). The result: a 95% reduction in manhours for new-device onboarding (now about 10 minutes of manpower by a level-one technician), automation equivalent to two full-time technicians, and far more reliable, scalable service delivery.

Cloud4x

Leo Raikhman

Co-Founder and Director