Case Study: Illuminate IT achieves a shift to managed services and 75% faster reporting with NinjaOne

Illuminate IT Shifted from Break-Fix to Managed Service with NinjaOne

Illuminate IT, a Scotland-based MSP founded in 2008, needed to shift from a reactive break‑fix model to a proactive managed services approach to reduce downtime, technician travel, and costly firefighting across 965 endpoints. Led by Projects & Operations Manager Brian McFarland, they selected NinjaOne and its RMM and Patch Management solutions to gain better visibility, control, and automation.

Illuminate rapidly implemented NinjaOne’s platform to automate OS and application patching, ticket creation, server reboots, and centralized reporting and alerts. The result: a complete shift to managed services, a 75% reduction in IT reporting time (from a full day to a couple of hours), and daily automation of hours of previously manual work—improving client satisfaction and freeing the team for more strategic tasks thanks to NinjaOne.

Illuminate IT

Brian McFarland

Projects and Operations Manager