Case Study: The City of El Dorado achieves a 90% reduction in drive time and 100% network visibility with NinjaOne

How IT Director, Ken Huffman, leverages NinjaOne for both Government and Aerospace Industries

The City of El Dorado’s IT team, led by IT Director Ken Huffman, supports 200+ endpoints across municipal services and struggled with an aging WSUS setup that failed to patch legacy software, required frequent on-site visits, and left the city vulnerable for hybrid remote work. Huffman evaluated alternatives and selected NinjaOne, deploying Endpoint Management, Patch Management, Backup, and Ticketing to address remote access, security, and centralized management needs.

NinjaOne’s cloud console, mobile app, ticketing and remote-management tools enabled secure two-factor access, scheduled patching, remote reboots, and full endpoint visibility—allowing Ken to diagnose and fix systems without travel. The result: over a 90% reduction in drive time, a 90% reduction in ticket resolution time thanks to NinjaOne, and 100% network visibility with the NinjaOne platform, lowering operational costs and improving uptime across city and even aerospace environments.

The City of El Dorado

Ken Huffman

Director of IT