Case Study: Cherry Republic achieves faster ticket resolution and happier end-users with NinjaOne

How Cherry Republic Improved Their End-User Support Workflow with NinjaOne

Cherry Republic, a Michigan-based maker and retailer of cherry products supporting about 200 endpoints, struggled with limited endpoint visibility, manual workflows, and insufficient data for proactive IT support. Director of IT Brian Kindt evaluated solutions that delivered full visibility, antivirus and patch management, strong integrations, and ease of use, and chose NinjaOne (Endpoint Management, Patch Management, SentinelOne integration) to replace their piecemeal monitoring and streamline support.

NinjaOne was deployed across Cherry Republic’s estate to provide centralized visibility, automated patching and policy-driven device provisioning, one‑click remote access, and integrated endpoint protection. The implementation cut support overhead (described as “like having an extra guy”), enabled remote connections in 10 seconds or less, improved mean time to resolution for tickets, and left end-users happier while freeing the small IT team to focus on higher-value work.

Cherry Republic

Brian Kindt

IT Director