Case Study: Control Networks streamlines compliance and cuts MTTR with NinjaOne

Control Networks improves MTTR by 93% with NinjaOne

Control Networks, a Melbourne-based managed service provider, faced significant challenges in resolving client issues promptly with their previous solution, leading to service disruptions. To overcome this, they turned to NinjaOne's RMM platform for a more effective way to manage their clients' IT and security needs.

By implementing NinjaOne, Control Networks streamlined its compliance with the Essential Eight Maturity Model and automated its patching processes. The results were substantial, including a 93% improvement in mean time to resolution (from 14 days to under 1 day) and saving 30-60 minutes per device during new client onboarding. NinjaOne provided reliable reporting and a single pane of glass view, greatly enhancing the MSP's efficiency and security posture.

Control Networks