Case Study: CiTEX Holding achieves 50% reduction in time-to-resolution with NinjaOne

Citex Holding Reduced its Time to Resolution by 50% with NinjaOne

CiTEX Holding, a technology group based in Germany with 240 endpoints, needed a modern RMM and patching solution after regulatory restrictions on their previous antivirus and the rise of widespread remote work across sites in the USA, Germany, and China. With a small IT team that could not invest heavy time in configuration, they evaluated options and sought an integrated platform that included endpoint management, patch management, and ticketing — ultimately choosing NinjaOne.

NinjaOne deployed its RMM platform including Endpoint Management, Patch Management, and Ticketing, providing automated patching, built‑in remote control and command consoles, and an integrated ticketing workflow. As a result, CiTEX Holding cut time to resolution by 50%, reduced manual follow‑ups through automated patching and notifications, and improved end‑user communication and IT productivity thanks to NinjaOne’s seamless, low‑maintenance solution.

CiTEX Holding

Andreas Howering

IT Manager