Case Study: Business Cloud achieves 3x growth and improved service delivery with NinjaOne

Business Cloud Grew 3x and Improved Service Delivery with NinjaOne

Business Cloud, a Canada-based MSP, needed a more efficient way to deliver concierge-level support as it grew. After finding DattoRMM’s Windows‑only desktop app, slow remote-control behavior, and false alerts a poor fit, Business Cloud evaluated alternatives and moved to NinjaOne, deploying NinjaOne RMM and NinjaOne Patch Management to replace legacy remote tools and speed up basic maintenance and remediation.

NinjaOne delivered a cloud-native, agent-based platform with a brandable system-tray support workflow, reporting, patch automation and policy templates that streamlined onboarding, audits and everyday endpoint management. As a result, Business Cloud tripled its managed endpoints (from ~250 to over 1,000), improved technician efficiency, and achieved strong patching outcomes (example dashboard figures include 99.64% patches installed and 91.61% patch compliance), enabling faster support and scaled growth thanks to NinjaOne.

Business Cloud

Evan Oberman

Chief Technology Officer