Case Study: Casa Lapin achieves 99% audit compliance and 90% fewer recurring issues with Nimbly Technologies

Putien cuts recurring operational issues by 90% with Nimbly Technologies

Putien, a leading specialty coffee brand in Thailand with over 27 outlets, faced significant challenges in maintaining operational consistency and quality as it scaled. With data fragmented across chat apps and paper, the company struggled with oversight, delayed equipment fixes, and fragmented communication. To address this, Putien partnered with Nimbly Technologies to implement its digital operations platform.

Nimbly Technologies provided a unified mobile app and central dashboard that integrated daily operational reporting, automated QSC checklists, and emergency issue resolution. This solution enabled Putien to achieve a 99% report completion rate and reduce recurring operational issues by 90%. The platform also streamlined processes, cutting the average opening checklist duration to just 21 minutes.

Putien