Case Study: Boncafé achieves 84% faster daily routines with Nimbly Technologies

BonCafe cuts daily routines by 84% with Nimbly Technologies

BonCafe, a coffee shop chain with seven locations in Surabaya, faced inefficient operations due to manual workflows. These manual checklists wasted staff time, fragmented communication led to disputes between the head office and stores, and managers were forced to rely on intuition rather than data for decision-making. To address these challenges, BonCafe partnered with Nimbly Technologies to implement its digital operations platform.

Nimbly's solution streamlined BonCafe's daily routines by creating sharper checklists and a logical walk-path flow, which reduced the time spent on these tasks from 45 minutes to just 7 minutes per shift, an 84% improvement. This saved 38 minutes per shift, allowing staff to focus on customer service. The platform also provided centralized, real-time visibility across all seven stores, creating a single source of truth that prevented disputes and enabled data-driven decisions.

BonCafe