Case Study: UnitedHealthcare achieves faster delivery and shorter lead times with NimbleWork, Inc.'s SwiftKanban

UnitedHealthcare - Customer Case Study

UnitedHealthcare needed to improve delivery flow, visibility and forecasting across a wide range of functions—Product/Software Engineering, Product Management, IT, Marketing, PMO, Training, Healthcare Intelligence and Cybersecurity. To address slower lead times, uneven task delegation and the desire to scale Agile practices alongside Scrum and SAFe, UnitedHealthcare adopted Kanban and partnered with NimbleWork, Inc., implementing their SwiftKanban solution.

NimbleWork, Inc. deployed SwiftKanban as the Kanban platform across teams, providing visibility into work processes, workload and resource availability and enabling parent/child hierarchies, story mapping and lead-time thresholds. The result: faster completion of work, shortened lead times, improved Scrum team performance and stronger multi-team forecasting—helping UnitedHealthcare delegate tasks more effectively and accelerate delivery.

UnitedHealthcare

Mark Celli

Product Owner