Case Study: Northern Trust Corporation achieves real-time vendor monitoring and automated SLA reporting with NimbleWork, Inc.

Northern Trust Corporation - Customer Case Study

Northern Trust Corporation, a global financial services firm, faced poor, nonstandard and often stale vendor performance data from outsourced IT providers. Their Global Sourcing Office relied on manual, spreadsheet-driven reporting that required vendors to extract and reconcile data from systems like ServiceNow — a process that could take about 3 hours per project per month and left reports 15–20 days out of date, reducing transparency and governance. NimbleWork, Inc. was engaged to address these issues.

NimbleWork, Inc. implemented a Vendor SLA Reporting (VSR) solution built on its configurable BI and integration capabilities, automating weekly/real-time feeds from source systems into a centralized repository with a standardized synchronization format. The NimbleWork VSR produced standardized, secure, profile-based reports and eliminated much of the manual reconciliation, making reports available instantly instead of weeks later and substantially cutting the time and cost of vendor performance monitoring and decision-making.

Northern Trust Corporation