Case Study: Comviva achieves standardized processes, accurate project tracking, and increased customer satisfaction with NimbleWork, Inc.

Comviva - Customer Case Study

Comviva, a global leader in mobile solutions, faced growing pains from rapid international expansion: projects were managed manually, processes and metrics weren’t consistently enforced, SLAs for support work were hard to track (including offline customer sites), and the bid-management process needed standardization. To address these issues, Comviva engaged NimbleWork, Inc. and its enterprise project-management platform to standardize processes, improve transparency with 75+ customers, and support global project and bid workflows.

NimbleWork, Inc. deployed its platform largely out-of-the-box with targeted customizations (offline support for accurate SLA metrics and a configured bid-management workflow) and rolled it out in phases to about 1,275 users (roughly 950 employees plus 300+ customer users). The solution delivered measurable results: accurate project tracking and account billing, organization-wide timesheet adoption, integration of timesheet/project data into Oracle Apps for finance, improved customer visibility and satisfaction, and standardized metrics that enabled better decision-making across Comviva.

Comviva

Ajay Gurnani

Head – Process Excellence & PMO