Case Study: Bushard's Pharmacy modernizes the patient experience with NimbleRx

Bushard's Pharmacy modernizes patient engagement with NimbleRx and handles 1,300 refill messages in a month

Bushard's Pharmacy, a family-owned independent pharmacy in Laguna Beach, faced the challenge of managing a high volume of over 200 prescriptions daily with manual processes. This led to significant administrative work and an inability to meet rising patient expectations for 24/7 access and a convenient digital experience. They sought a solution to reduce phone calls and modernize their patient engagement.

NimbleRx provided a digital workflow solution that integrated with the pharmacy's existing Pioneer system. The implementation included ready-for-pickup messaging, online checkout, and refill reminders. This resulted in a streamlined, self-service patient experience, a reduction in manual labor for staff, and strong patient adoption. In one month alone, over 1,300 patients used NimbleRx's messaging for refills, capturing requests that would have otherwise come in as phone calls. NimbleRx helped the pharmacy modernize its operations and compete with larger chains.

Bushard's Pharmacy