Case Study: LeadingAge PA achieves faster reporting and a streamlined member experience with Nimble AMS

Nimble AMS makes it easy for organizations to maximize their return on investment

LeadingAge PA is a statewide association representing over 430 senior-services organizations that provides training, research, and advocacy. After the pandemic and staff turnover, the organization needed to better leverage its association management system to improve workflows, reporting, and member support while maximizing its technology investment.

Working with Nimble AMS, LeadingAge PA re‑invested in staff training and adopted features like a personalized member portal, member scoring, and intuitive reports and dashboards. The result was faster, easier reporting for non‑technical staff, fewer support cases, more empowered members, and measurable gains in process efficiency and staff productivity.

LeadingAge PA

Heidie Dolan

Director of Operations