Case Study: American Diabetes Association achieves staff efficiency and real-time reporting with Nimble AMS

American Diabetes Association - Customer Case Study

Since 1940 the American Diabetes Association (ADA) has supported people living with diabetes, those at risk, and healthcare professionals, but its mission was hampered by many unintegrated software platforms. Data inconsistencies and manual processes forced employees to verify, reformat, and re-enter records across systems, leaving reporting slow and incomplete; ADA needed a total system solution to provide a 360° view of members and constituents and turned to Nimble AMS.

Built on Salesforce, Nimble AMS centralized ADA’s data and integrated third‑party systems, eliminating redundancies and saving countless staff hours every month. Real‑time reports and dashboards give staff and executives timely insights—reports that once took days now take minutes—while a single sign‑on improved user and member experience and made the organization more data‑driven and efficient.

American Diabetes Association

Lori Rainford

Vice President