Case Study: Salt Lake County improves website usability and accessibility with Niftic

Salt Lake County streamlines 100,000+ pages with Niftic

Salt Lake County faced a challenge with its sprawling and fragmented website, which contained over 100,000 pages across nearly 80 departments. The inconsistent layouts and navigation made it difficult for residents to find critical services. Niftic was brought in to address this with a new digital strategy and UI/UX design.

Niftic implemented a user-centered solution through an in-depth discovery process and created a unified, accessible design system. This involved designing modular templates for all departments, simplifying navigation, and introducing features like a dynamic search. The result was a transformed, intuitive, and inclusive platform that streamlined the county's vast digital ecosystem for its users.

Salt Lake County