Case Study: State IT Agency achieves simplified, accurate cost allocation and stronger stakeholder trust with Nicus Software

State IT Agency Simplifies Cost Allocation to Gain Visibility and Trust

State IT Agency struggled to analyze, justify, and communicate IT service costs for a $60M+ budget spread across 39 consuming agencies. Manual, spreadsheet-based cost modeling and a stand‑alone allocation tool made meeting complex, government-mandated double step-down reporting slow, error‑prone, and a bottleneck to stakeholder engagement. The agency selected Nicus Software’s Nicus IT Cost Transparency to replace its legacy systems.

Nicus Software implemented Nicus IT Cost Transparency to automate allocations, improve traceability, and provide role‑based, self‑service reporting. The result: answers that once took a day or two now take hours, manual error risk has been removed, reporting and double step‑down allocations are simpler to execute, and stakeholder trust has increased — enabling more frequent, deeper insights into IT costs across the $60M program and 39 consumers.