Case Study: Florida Blue achieves full IT cost visibility with Nicus Software

Blue Cross and Blue Shield of Florida gains full IT cost visibility across 92 cost centers with Nicus Software

Blue Cross and Blue Shield of Florida (Florida Blue) faced a significant challenge with a lack of visibility into its IT spend, which was spread across 92 cost centers with no correlation. This made it impossible to manage costs collectively or articulate their impact on the business. To address this, Florida Blue partnered with vendor Nicus Software to implement its IT Financial Management (ITFM) solution and begin a cost transparency journey.

The solution implemented by Nicus provided a new level of transparency, enabling a showback process and an IT service catalog that gave business segment owners a total cost view. This allowed them to optimize costs independently using industry benchmarks. The results were transformative, shifting conversations from defending spend to strategic planning. The Nicus implementation was so successful that the company's CFO, who had worked for several Fortune 100 companies, remarked he had never seen this level of reporting before.

Blue Cross and Blue Shield of Florida