Case Study: Gengo speeds translator onboarding with Nickelled

Gengo uses Nickelled to ensure that new members of the translation team are up-to-speed quickly

Gengo, one of the world’s leading online translation companies, needed a better way to onboard new translators quickly and consistently. The team wanted to ensure every new member received key information, including guidance on optional RSS tools, rather than relying on passive support articles. To solve this, Gengo turned to Nickelled and its interactive walkthroughs.

Using Nickelled, Gengo built step-by-step, multilingual guides that gave new translators a virtual tour of the platform and prompted them to complete important setup actions without requiring any HTML integration or developer work. The result was a clear improvement in activation: the share of new translators becoming active within 12 weeks rose from around 38% in January 2017 to about 60%, helping more users start work and earn sooner.

Gengo

Lara Fernandez

Community Manager