Case Study: Profesia.sk boosts customer satisfaction and ratings with Nicereply

Profesia.sk boosts CSAT 7% and ratings 5x with Nicereply

Profesia.sk, a Slovak job board, faced the challenge of gathering a statistically relevant amount of customer feedback to accurately measure support team performance. Their initial use of the Nicereply customer satisfaction tool yielded a good average score but an insufficient number of annual ratings to be considered meaningful, and they struggled with integration issues.

By implementing a gamified bonus system for its support team using Nicereply's instant ratings feature, Profesia.sk dramatically increased engagement. The solution from Nicereply led to a 7% increase in their average customer satisfaction score to 9.75 and a five-fold increase in the number of ratings collected. These results earned them a spot in the Nicereply Top 10 ranking and introduced healthy internal competition.

Profesia.sk