Case Study: Pelikan.sk achieves excellent customer service and increased customer satisfaction with Nicereply

Making Customer Service as Excellent as Possible with Pelikan.sk

Pelikan.sk is the largest online flight-ticket seller in Slovakia (founded 2004, based in Bratislava, operating across six markets). Facing the challenge of improving customer service and capturing actionable feedback to boost satisfaction, their Customer Care team needed a simple, scalable way to gather and act on customer opinions.

They implemented Nicereply to collect feedback across all markets, track customer sentiments, and enable faster, more informed responses. The tool made it practical to monitor service quality and iterate on support processes, leading to quicker resolutions and higher customer satisfaction.

Pelikan.sk

Alžbeta Haličová

Customer Care Specialist