Case Study: Argeweb achieves real-time customer feedback and CSAT-driven bonuses with Nicereply

How Argeweb uses CSAT scores in bonus structures & review discussions

Argeweb, a Netherlands-based B2B web hosting provider of about 35 employees, puts customer support at the center of its service. They had been tracking NPS and CSAT with in-house tools but wanted to remove non‑differentiating software from their stack so their development team could focus on core products; they therefore sought a commercially available SaaS solution with strong API access, GDPR compliance and sensible pricing.

After testing several vendors, Argeweb implemented Nicereply via API because it matched their feature needs and offered usage‑based pricing per submitted survey. They now run NPS and multiple CSAT surveys (onboarding, migrations, supplier work), share feedback immediately with teams for quick follow‑up, and use CSAT scores in bonus structures and reviews — improving feedback loops, supplier oversight, and employee engagement and training.

Argeweb

Joost Pisters

Product Strategist