Case Study: FreshBooks achieves top customer happiness recognition with Nicereply

FreshBooks wins 1st place in Nicereply Customer Happiness Awards 2014

FreshBooks, a cloud accounting software company, sought to measure and understand the impact of its customer support team in order to fulfill its mission of delivering extraordinary customer experiences every day.

Using the Nicereply customer satisfaction survey, FreshBooks was able to quantify and record individual customer feedback. This solution directly supported their efforts, leading to outstanding results. Nicereply recognized this achievement by awarding FreshBooks first place worldwide in the 2014 Customer Happiness Awards, highlighting they had reached the highest average satisfaction score among all companies using Nicereply that year.

FreshBooks