Case Study: Spectrum Window Cleaning achieves rapid review growth and bigger contracts with NiceJob

Spectrum Window Cleaning - Customer Case Study

Sid Graef, owner of Spectrum Window Cleaning in Missoula, MT, faced the common challenge of turning satisfied customers into online advocates: after sending over 1,000 review invitations he only collected about 70 reviews because people forgot to follow through. To automate invitations, follow-ups, and make leaving feedback easy for customers, Sid adopted NiceJob’s review-collection platform.

NiceJob automated the review workflow and automatically published top reviews to Facebook, improving the customer experience and cutting the time Sid spent chasing feedback. His reviews “took off” — he got 4 new reviews before finishing his first campaign — and the stronger online reputation helped win several large contracts and build trust with prospects. Sid says NiceJob made getting reviews simple and worth the cost.

Spectrum Window Cleaning

Sid Graef

Owner