Case Study: Master Pro Services achieves a 113% increase in customer reviews with NiceJob

Master Pro Services - Customer Case Study

Master Pro Services, a family-owned pressure-washing business in Bend, OR, was struggling to get consistent customer reviews because their workflow relied on manual emails and follow-up, which was time-consuming and produced uneven results. They chose NiceJob's review-management and automation platform — drawn to its photo integration and ease of use — to streamline review requests and turn customer jobs into review and social content.

By implementing NiceJob, Master Pro Services achieved a 113% increase in reviews in a few months (rising from 39 to 88 in two months, and a 50% increase in one month), while eliminating double data entry through ResponsiBid integration and adding NiceJob’s Stories widget to their website. The photo-driven invites, stronger calls to action, and support from the NiceJob team delivered higher ROI, boosted their online presence, and helped differentiate them from competitors.

Master Pro Services

Michael Parker