Case Study: City of Westminster Police Department achieves 50% faster incident reproduction with NICE Public Safety & Justice

Westminster Police Department Cuts Time to Recreate Incidents by 50% with NICE Recording and CAD System Integration

The City of Westminster Police Department’s Communications Center fields roughly 260,000 calls a year and was struggling with time‑strapped supervisors who had to manually recreate incidents by searching separate CAD and recording systems. To address this inefficiency they worked with NICE Public Safety & Justice, deploying NICE Inform Elite and the NICE recording suite integrated with their Hexagon CAD to streamline incident reconstruction.

NICE Public Safety & Justice implemented CAD incident analytics that automatically matches CAD case numbers to synchronized audio, radio and event timelines, plus tools for organizing evidence and QA. The integration cut the time to recreate incidents by 50%, enables same‑day or even within‑minutes audio fulfillment for urgent requests, and gave supervisors measurable time savings and better incident insight.

City of Westminster Police Department

Karin Marquez

Communications Supervisor