Case Study: Las Vegas Metropolitan Police Department achieves 25% faster evidence response and streamlined 9-1-1 incident reconstruction with NICE Public Safety & Justice

Streamlining 9-1-1 Incident Reconstruction and Sharing of Records

The Las Vegas Metropolitan Police Department (Las Vegas Metropolitan Police Department) handles more than 3.5 million calls and processes roughly 400 requests for recordings and data evidence each month. Facing no reliable way to track incident reconstruction work—leading to duplicated efforts and inconsistent records distribution—LVMPD engaged NICE Public Safety & Justice and its NICE Inform Organizer and NICE recording solutions to modernize capture, assembly and case management.

NICE Public Safety & Justice implemented NICE Inform Organizer alongside NICE recording of Airbus VESTA 9-1-1 and Motorola IP Radio communications, enabling evidence organization by CAD event number, role-based access, automated five-year retention with custom litigation holds, and simpler sharing. The deployment delivered measurable results—a 25% improvement in incident reconstruction efficiency—plus increased consistency in records distribution, reduced duplicated work, and improved teamwork and job satisfaction.

Las Vegas Metropolitan Police Department

Stacy Fason

Research Assistant and Communications Training Officer