Case Study: North Wales Police achieves faster, safer digital evidence management with NICE Public Safety & Justice (NICE Investigate)

North Wales Police Relies on NICE Investigate for Digital Transformation and Pandemic Protection

North Wales Police faced the need to streamline evidence collection, analysis and sharing, digitally transform manual processes, support community and criminal justice partners, and reduce in-person contact and virus risk for officers and the public. To meet these challenges they turned to NICE Public Safety & Justice and deployed the cloud-based NICE Investigate digital evidence management solution.

NICE Public Safety & Justice implemented NICE Investigate to enable secure, remote uploads from citizens and businesses, preserve metadata and chain of custody, auto‑transcode CCTV, and share evidence with the CPS via secure links. The digital workflow reduced physical handling and travel, sped up evidence review and charging decisions, maintained service levels through the pandemic, and — according to the case study — delivered measurable gains such as a reported 25% improvement in efficiency responding to evidence requests, while promoting faster, more secure justice.

North Wales Police

Jason Devonport

Superintendent