Case Study: County of Monterey achieves centralized multimedia incident reconstruction and 75% faster records research with NICE Public Safety & Justice

Centralizing Multimedia Incident Reconstruction to Improve Incident Management

The County of Monterey Emergency Communications Department (ECD), the consolidated 9-1-1 center serving 31 agencies and roughly 500,000 residents, was overwhelmed by growing requests for multimedia evidence and needed a centralized way to manage and distribute incident records. To address this, the County of Monterey turned to NICE Public Safety & Justice, deploying NICE Inform together with NICE Recording (NiceLog Record) and NICE Evaluator to replace its aging tape-based system.

NICE Public Safety & Justice implemented a scalable digital recording and evidence-management solution that synchronizes voice, video, photos, CAD and text into unified incident folders accessible to investigators and DAs, removing the need for manual tape/CD reproduction. The change delivered measurable gains — research that once took eight hours now takes two to three (about a 75% time savings), complete incident reconstructions can be saved as single .wav files or shared online, and QA with NICE Evaluator improved service quality and call-handling consistency.

County of Monterey

Lynn Diebold

Director