Case Study: Lightbox improves video performance and user engagement with NPAW’s YOUBORA

Lightbox - Customer Case Study

Lightbox, a multi-platform OTT video provider in New Zealand, faced the challenge of monitoring service quality and troubleshooting issues across its 14 different platforms. Their existing analytics tools lacked the necessary detail, prompting them to seek a more advanced solution from the vendor Nice People At Work and their product, YOUBORA.

By implementing Nice People At Work's YOUBORA analytics solution, Lightbox gained holistic, actionable insights from its data across all devices. This enabled them to proactively identify and resolve issues, which reduced user churn, improved engagement, and provided executives with clear visibility into their improved monetization strategy.

Lightbox

Diluk De Silva

Service Reliability Manager