Case Study: a multinational bank improves Office 365 monitoring and MTTR with NiCE Active O365 Management Pack

Multinational Bank - Customer Case Study

A multinational bank was struggling with dramatic MTTR during Office 365 outages and needed a faster, more reliable way to monitor availability and performance, take action, and report on issues. NiCE IT Management Solutions was brought in to help improve visibility into its Office 365 environment, using the NiCE Active O365 Management Pack.

NiCE IT Management Solutions delivered advanced end-to-end Office 365 user experience monitoring with real end-to-end views, key indicators, drill-down options, action advice, and reporting across the entire system. The bank saw much better MTTR and TCO, and plans to extend monitoring further with additional NiCE solutions.