Case Study: a large Swiss watchmaking group achieves mature Oracle monitoring for omni-channel operations with NiCE Oracle Management Pack

Large Swiss Watchmaking Group - Customer Case Study

NiCE IT Management Solutions worked with a large Swiss watchmaking group that needed to unify multiple online and offline channels into a single omni-channel business model, while connecting customer journeys and payment systems to core Oracle-based business applications. The company already used Microsoft SCOM for enterprise IT management, but its existing Oracle monitoring was no longer sufficient for the more demanding environment.

NiCE IT Management Solutions implemented the NiCE Oracle Management Pack to provide more detailed out-of-the-box monitoring and rules, flexible collection settings, Oracle listener monitoring, RAC monitoring, and integration with third-party dashboards such as SquaredUp. The customer said the solution was much more comparable to Oracle Enterprise Manager, and after evaluating Oracle management packs over four years, they chose NiCE IT Management Solutions to support future business needs with a mature monitoring platform.