Case Study: International Geo-Information System achieves secure Microsoft 365 tenant monitoring with NiCE Active 365 Management Pack

How the NiCE Active 365 Management Pack is enabling an international geographics information system company to stay on top of Microsoft Office 365 monitoring operations

International Geo-Information System Company needed a better way to monitor Microsoft 365, as the default monitoring was not sufficient, real-time tenant monitoring was missing, and high security standards had to be met. It turned to NiCE IT Management Solutions and the NiCE Active 365 Management Pack for Microsoft SCOM to address these gaps.

NiCE IT Management Solutions implemented the NiCE Active 365 Management Pack as a plug-and-play solution with tenant-based monitoring, customization support, and modern authentication. As a result, International Geo-Information System Company gained clear and reliable Microsoft Office 365 tenant-based monitoring, better insight into user experience versus SLAs, and more secure monitoring aligned with its requirements.