Case Study: United States Cold Storage achieves automated appointment scheduling with FourKites Digital Worker Alan

United States Cold Storage automates appointment scheduling with NIC- a FourKites Company, booking 87% of appointments zero-touch

United States Cold Storage, a third-party logistics provider, faced the challenge of managing complex and varied retailer-specific scheduling requirements across its network. This manual process consumed significant staff time, detracted from customer service, and led to inefficient use of capacity. To address this, they partnered with vendor NIC- a FourKites Company and implemented its AI-powered Digital Worker Alan.

The solution from NIC- a FourKites Company involved deploying Digital Worker Alan to automate appointment scheduling across 38 facilities. The agent adapted to each retailer's unique needs, managing communications 24/7. The results were highly successful: during an eight-week pilot, Alan booked 87% of appointments without human touch, achieved a 96% on-preferred-date rate, and freed up 36-40 hours of productivity by processing over 600 shipments.

United States Cold Storage