Case Study: University Hospitals of Leicester NHS Trust improves employee awareness of total reward with NHS Employers' TRS pilot

University Hospitals of Leicester NHS Trust - Customer Case Study

University Hospitals of Leicester NHS Trust, a large NHS organization, sought to implement Total Reward Statements (TRS) to help its over 12,000 employees understand the full value of their employment package, including pension benefits. The challenge was to roll out this new service effectively without the use of ESR self-service, requiring staff to access their statements through the complex Government Gateway portal.

NHS Employers' partner, NHS Business Services Authority (NHSBSA), provided the TRS product and ran a technical pilot with the trust. The solution involved a dedicated communications campaign and a support system for employee queries. The pilot was successful, with around 1,100 staff engaging with the concept and providing positive feedback on the clear overview of their benefits. The main result was a significant increase in employee awareness of their total reward package, laying the groundwork for its successful future rollout.

University Hospitals of Leicester NHS Trust