Case Study: The Royal Free London NHS Foundation Trust advances culture change with NHS Employers

The Royal Free London NHS Foundation Trust - Customer Case Study

The Royal Free London NHS Foundation Trust, a major NHS trust, faced a significant culture change and integration challenge following its acquisition of another trust. The vendor, NHS Employers, supported the trust through its Organisational Development (OD) service to unify the new, large organization and embed a set of world-class care values across its many sites and diverse staff.

NHS Employers' solution involved implementing a series of key OD interventions focused on leadership development, reinforcing core values, and improving staff and patient experience. Through a dedicated culture steering group and a clear project plan, the trust successfully built credibility, gained senior leadership support, and was recognized with industry awards, setting a strong benchmark for measuring future progress in its cultural integration.

The Royal Free London NHS Foundation Trust