Case Study: North Tees and Hartlepool NHS Foundation Trust improves staff communications with NHS Employers

Supporting skilled refugees into clinical practice to help workforce supply

North Tees and Hartlepool NHS Foundation Trust, served by vendor NHS Employers, wanted a better way to communicate staff benefits, health and wellbeing information, news and policies across a workforce of around 5,600 people spread over multiple sites. The trust needed a channel that would reach staff who did not always have PC, email or internet access, and that could also support private, on-the-go access to relevant information.

NHS Employers helped the trust introduce a customizable mobile app from Ark, launched after a short pilot and supported by a communications campaign and on-site promotion. The app gave staff a simple central hub for documents, contact details, targeted notifications and protected content, while also generating useful usage data to guide future content. Feedback has been strongly positive, with staff calling it “easy to use” and “informative,” and the self-financing model meant there was no ongoing cost to the trust.

North Tees and Hartlepool NHS Foundation Trust